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    1. What is a serviced apartment?
      Our serviced apartment’s work exactly the same way as a hotel does but with the added benefit of comforts such as Wi-Fi and traveller luxuries such as a fully-fitted kitchen, washing machine and separate bedroom included.


    1. What can I expect in my apartment?
      Fully-fitted kitchen with oven, hobs, microwave, toaster, kettle, dishwasher, cooking equipment, crockery and utensils. A set of towels per guest, plus toiletries. Integrated washer/dryer. Free wireless internet.


    1. Is there internet access?
      Yes – we provide a complimentary wireless broadband service in all of our apartments.


    1. Are there washing facilities in the apartment?
      Washing machines are provided in all apartments and dryers are provided at Ilford Tower Apartments and at Stratford Luxury Apartments.


    1. Are they smoking or non-smoking apartments? Non-Smoking.
    2. How often are the apartments cleaned?
      All apartments are deep cleaned by our experienced cleaning staff for every arrival. Subsequent cleans are provided on every third day.


    1. Are pets allowed?
      No pets are allowed on the premises.


  1. Can I have a party in the apartment?
    Here at IlfordApartments we have a strict no-party policy. Noise levels must not cause a disturbance to other guests, this is done to ensure that all of our guests have a peaceful stay with us. Additional charges may be incurred if there is evidence of a party having occurred during your stay.
    1. Can I change the dates of my reservation once already booked?
      Provided we have availability at your chosen location, we may be able to adjust the dates of your booking. You will need to discuss this directly with our over the phone at 00442085186555 or email us Please also note that shortening the length of your original booking may be subject to charge. Extensions of your stay are subject to availability at the time of request.
    1. How do I pay for my booking?
      Pre-payment is taken for all online bookings – so if you are booking online, the card you provide will be debited automatically and you will be sent a receipt shortly afterwards with the confirmation from our Reservations team. If booking over the phone, payments are able to be done when checking in or over the phone.
    1. Are there any fees for paying by credit card? 
      There are no extra fees charged for paying by credit card.
    1. Do I have to pay a deposit for my booking?
      A pre-authorisation of £150 may be taken from your debit or credit card upon arrival to the building.
  1. What is a pre-authorisation?
    A pre-authorisation is an amount frozen in your account to cover the cost of any potential incidental items including (but not limited to): breaches of terms & conditions, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state. Please be aware that the pre-authorisation may affect your available funds balance of spending limit on the credit or debit card used at the time of check-in for a period of 5-10 days (please note this is an indicative timescale only). Once a pre-authorisation has been made, we cannot release, remove or lower the authorized amount until we process the final account after departure.
    1. Is there car parking?
      Car parking is available at Ilford Luxury Apartments, Stratford Luxury Apartments and Ilford Tower Apartments. Please note that parking is limited and therefore cannot be guaranteed, so please call 00442085186555 to reserve parking ahead of your check-in date.
  1. How much is the car parking?
  • Stratford Luxury Apartments: £15 per day (Very limited parking, subject to availability).
  • Ilford Luxury Apartments: Complementary Parking.
  • Ilford Tower Apartments: Public Car Park.

Is there a lift?
 There is a lift in the Stratford Luxury Apartments and the Ilford Tower Apartment

    1. How much does it cost for an extra bed?
      Folding beds can be provided, this is dependent on the size of the room and availability. These are complimentary. An extra bed must be booked if more than 2 guests are staying in a 1-bedroom apartment, and if more than 4 guests are staying in a 2-bedroom apartment.
    1. Are cots or high chairs available?
      We provide travel cots/cribs upon request.
  1. Extras Available
  • Car parking space (please see above for more detail)
  • Baby cot/crib
  • Extra towels
  • Extra light clean
  • Extra deep clean
  • Early check-in
  • Late check-out until 12pm or 3pm
    1. How do I check in?
      One of our aims here at IlfordApartments is to make your check in here with us to be as simple and quick as possible, leaving you more time to enjoy your stay with us. Where you have supplied a valid email address, we will email you your check-in details. Check-in is available from 2pm; if you would like to check in earlier, please contact one of our office on 00442085186555. For late check in, details will be provided in the email sent after your booking is confirmed with us.


    1. How do I check out?
      On your departure, lock your apartment door and simply return your keys to our office or the key drop off box provided. We kindly ask that you leave the apartment in a respectable condition, making sure that all windows are closed and the appliances are switched off.


    1. Is there a penalty if we check out late?
      If guests check out later than 11:30am, a charge will apply. Should a guest fail to depart after 3pm an additional night will be charged. A late check-out until 1pm can be pre-booked for £25, and £50 until 3pm.


    1. What time do I have to check in & check out? 
      Check-in is from 2pm and check out by 11.30am. If you cannot check-in until the evening, don’t worry – we are able to provide you with a self-check in service via email or over the phone at 00442085186555


    1. Can I check in earlier than 2pm?
      Prior to 2pm, check-in cannot be guaranteed and will be subject to availability upon arrival.


  1. How do I check in and collect my keys? We have a 24 hour check in service in order for you to receive your keys. Standard check-in time is from 2pm onwards but you can check in from 11am subject to availability.